Research Portal2016 Account Renewals FAQ


1. Who should renew a Compute Canada account?

All Compute Canada users must renew their account by March 31, 2016. Those who do not renew will have their account deactivated in early April. An exception is made for recent account holders (see question #2).

Sponsored account holders (students, postdocs, etc.) can renew their account at any time in March 2016. However, those renewals will be fully complete only after the principal investigator renews his or her account and confirms the renewal of sponsored researchers and/or students.

2. If I just created my Compute Canada account, do I still have to renew?

If you created your Compute Canada account after October 31, 2015, you DO NOT have to renew it at this time.

3. What happens if I don’t renew by March 31, 2016?

If you do not renew your account by March 31, 2016, it will be automatically deactivated in early April.

4. Do I have to upload a Canadian Common CV (CCV) to renew my account?

Uploading a CCV is only mandatory for faculty in a Canadian university (including adjunct faculty).

5. Do external collaborators have to submit a CCV to renew their Compute Canada accounts?

No. Only Canadian university faculty are required to submit a CCV to renew their Compute Canada account.

6. I have an updated CCV for another granting agency. Can I submit that CCV to renew my Compute Canada account?

No. To renew your Compute Canada account, you must complete the Renewals 2016 template available in the CCV website. However, you can use any existing CCV as a generic CV to create your Renewals 2016 CCV.

7. Why do I have to submit a CCV to renew my Compute Canada account?

In past years, Compute Canada has asked users a long series of questions, including asking each faculty member to enter all their publications. We need to do this because we have to report to funders every year (like CFI) to tell them what Compute Canada has been used for in the last year.

These long forms were duplication of work for those who already maintain CCVs (the majority of our users). So in 2016 Compute Canada changed to the smallest CCV that can be reasonably requested (at least three times less information than is needed for NSERC, for example). Anyone who already has a CCV should find it to be very quick.

8. Can I submit my CV in PDF format or in other formats?

No. Compute Canada is no longer accepting CVs in pdf or other formats. In this case, we recommend filling in the minimum required fields this time and renew, which should not take very long at all. Note that we also have improved our Digital Object Identifier tool, which now makes it much easier to upload and edit your publications:

9. How many years back should items included in the CCV go?

The Compute Canada Renewals template does not have a time restriction to make it more flexible and avoid potential errors. However, we only require contributions from the last 5 years. Note that when uploading your CCV in the renewals form at the CCDB, by default only contributions from the last 5 years will be imported. Consequently, you will not be able to see in the CCDB renewals form any contribution with a date older than March 2011. Right after, you will see the list of all imported contributions and be asked to mark the ones that were enabled by Compute Canada resources.

10. Is there a way to easily upload publications to my CCV?

Yes. Compute Canada has improved its Digital Object Identifier (DOI) Tool to simplify the process of uploading publication details to your CCV. If you have any feedback that can help us improve this tool, please send us an email.

11. I am university faculty. How do I upload my CCV in CCDB?

Your CCV information is important input to Compute Canada’s reports to CFI.  Please contribute to the success of these activities by sharing as much information on contributions, knowledge transfer and other activities as you can.

Please refer to the CCV Submission Guide for instructions on how to complete your CCV for renewal.  After uploading your CCV, you will be able to select which of your listed contributions was enabled by Compute Canada resources. Again, this will help us improve our reports to our funders.

12. When I enter my CCV ID and confirmation number, I get an error in the renewals form on CCDB. What is wrong?

First of all, please verify that you are entering the CCV ID and confirmation number for the Renewals 2016 template and note from any other CCV that you may have completed for another granting agency. In most cases, this is what causes errors.

To complete your CCV for Renewals 2016, please follow the steps below:

  1. Log in at  
  2. Click “CV”.
  3. Click “Funding”.
  4. Choose the agency “Compute Canada”.
  5. Choose the template “Renewals 2016”.
  6. Update CCV if required.
  7. Submit.
  8. Note your submission confirmation number, and enter it on the CCDB form, along with your CCV account ID.

Important: Make note of the confirmation number assigned to you upon submission. It is mandatory to enter this number on the CCDB Account Renewal  form, to link your application with your CCV submission.

2016 Renewals FAQ 01

Now that you have successfully made your submission, click on “Account” in the top menu bar. Note the 1-8 digit number in the very first field, labelled “CCV ID”. This is your CCV account identifier. It is mandatory to enter this number on the CCDB Account Renewal form, to verify that a submission we receive came from you. Please note the number along with your confirmation code, and save for later.

2016 Renewals FAQ 02

2016 Renewals FAQ 03

For more detailed instructions, please visit the CCV Submission Guide available in the Compute Canada website.

13. I forgot my password and cannot log in to the CCV website. What can I do?

If you forgot your password or are having problems logging in to the CCV website for any reason (because you changed your email address since you first registered, for example), please send us an email to indicating what you believe to be your CCV username, and we will attempt to recover your credentials.

14. I noticed that after printing out a preview of my CCV, the Contact Information on the first page is blank. Is there something wrong?

No, there is nothing wrong. This is how the CCV system formats the PDFs. As long as your CCV validates when you submit to the “Renewals 2016” template under the “Compute Canada” agency, and you receive a confirmation code, it is working fine.

15. How can I change my role or request a new role?

Log in to CCDB and in the main menu, under My account, go to Apply for a new role. Follow the instructions and select your new role. Finally, ask your supervisor to renew this role. Your old role will automatically expire and be deactivated the following year if it is not renewed.

16. My role as External Collaborator or other sponsored role was deactivated and I cannot send a request to renew it?

Your role should be activated as soon as your sponsor renews his or her account and confirms your role. If you want to have several roles, add a new role by going to  and ‘disable old roles’ on that page. It is possible to submit several applications. You can make one of them as primary.

17. How do I apply for a new role?

If your role has changed, you must apply for a new role. In particular, if you have graduated or if your institution or position or sponsor is different from the one we currently have on file, we require that, in addition to completing the renewal form, you replace your old role with one that reflects your current status.

Applying for a new role is quick and easy. Log in to CCDB and in the main menu, under My account, go to Apply for a new role. Follow the instructions and select your new role under “sponsored roles”. Once a sponsored role is selected, a box will appear asking for your supervisor’s CCRI. Your sponsor can find their CCRI on their login page at A CCRI is an identifier of the form abc-123-01. Finally, ask your supervisor to renew this role. Your old role will automatically expire and be deactivated the following year if it is not renewed.

18. I made a mistake and renewed my account with the wrong role. What can I do to correct this mistake and renew with the right role?

You have to create a new role for your existing account. Just log in to CCDB and in the main menu, under My account, go to Apply for a new role. Follow the instructions and select your new role. Finally, ask your supervisor to renew this role. Your old role will automatically expire and be deactivated the following year if it is not renewed.

19. I have been asked to change my password on CCDB but the site does not accept any of my passwords. What is wrong?

Passwords for Compute Canada users must be at least 8 characters in length. In the case the password is less than 16 characters, the following rules must also be respected:

  • Must not use a dictionary word
  • Passwords must use three out of four of the following four types of characters:
    • Lowercase
    • Uppercase
    • Numbers
    • Special characters such as !@#$%^&*()_+|~-=\`{}[]:”;'<>?,./ or space

Note that only characters accepted by the American Standard Code for Information Interchange (ASCII) can be used for your new password. Non-ASCII characters are not accepted.

Please keep in mind the following best practices for passwords:

  • Users are strongly encouraged to use unique passwords and to never reuse them. In the situation where multiple accounts with separate credentials are required, the User is expected to use different passwords on every system or account.
  • Passwords are sensitive confidential information and Users must never share or disclose them by any means. Users should also refrain from disclosing tips that could help to identify their passwords.
  • Users are encouraged to never write down a password. In the situation where a User needs to write or store his password on a given media, it is acceptable to do so given that the appropriate security measures to prevent unauthorized access are in place (encryption, strong password protection, etc.). A user should never store or write a password to facilitate access or transfer between information systems.
  • Users are encouraged not to use the “remember you password” feature of browser or operating systems.

20. Where can I read Compute Canada’s Privacy Policy?

In order to renew a Compute Canada account, users must accept our Privacy Policy – available on our website – as well as the Personal Information Consent and Acceptable Usage Policy.

21. My account expired and has been deactivated, but I still need to have access to my data. What should I do?

Please send an email to so that we can assist you with your request.