Research Portal2017 Account Renewals FAQ

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  1.  Who should renew a Compute Canada account?
  2.  I’m a faculty member at a university. What do I have to do to renew my account?
  3. I’m a student, postdoc, researcher, or external collaborator. What do I have to do to renew my account?
  4. If I just created my Compute Canada account, do I still have to renew?
  5. What happens if I don’t renew by April 13, 2017 ?
  6. Do I have to upload a Canadian Common CV (CCV) to renew my account?
  7. How can I change my role or request a new role?
  8. How do I get my sponsor to renew my account after I’ve requested to be renewed?
  9. My role as External Collaborator or other sponsored role was deactivated and I cannot send a request to renew it?
  10. My PhD student graduated / my PI has changed. How do I apply for a new role?
  11. I made a mistake and renewed my account with the wrong role. What can I do to correct this mistake and renew with the right role?
  12. I have been asked to change my password on CCDB but the site does not accept any of my passwords. What is wrong?
  13. Where can I read Compute Canada’s Privacy Policy?
  14. My account expired and has been deactivated, but I still need to have access to my data. What should I do?
  15. I don’t see the answer to my renewals question in this FAQ. Who do I go to for help?


1. Who should renew a Compute Canada account?

All Compute Canada users must renew their account by April 13, 2017. Those who do not renew will have their account deactivated at the end of April. (An exception is made for recent account holders; those who have created or renewed an account after September 1, 2016 DO NOT have to renew at this time.)

Sponsored account holders (students, postdocs, etc.) can renew their account at any time between March 7, 2017 and April 13, 2017. However, those renewals will only be fully complete after the principal investigator renews his or her account and confirms the renewal of sponsored researchers and/or students.


2. I’m a faculty member at a university. What do I have to do to renew my account?

You will receive an email during the account renewal period with a link to our account renewal form. Please update your contact information, position, funding grants, publications, and research outcomes. We also ask that you update the status of your sponsored roles (e.g. students, postdocs, and so on). Please refer to Question 10 if the roles of any of your sponsored users have changed since last year.

Once you have updated and confirmed all information and sponsored users, you must click the RENEW ACCOUNT button on the left side of the page to initiate the  renewal request. Your request will be reviewed (typically within 4 business days). If your reporting is correct, your account will be renewed.


3. I’m a student, postdoc, researcher, or external collaborator. What do I have to do to renew my account?

You will receive an email during the account renewal period directing you to our account renewal form. On this form, we ask that you update your contact information, position and funding. Once this form is complete, you can request renewal. Your sponsor must also request the renewal of your account.

If your sponsor indicates that you have moved on, graduated, or changed positions, you will not be able to renew your account. Instead, you must apply for a new “role” that reflects your new circumstances (sponsor, institution, position, etc.). Read more here.


4. If I just created my Compute Canada account, do I still have to renew?

No. If you created or renewed your Compute Canada account after September  1, 2016, you DO NOT have to renew it at this time.


5. What happens if I don’t renew by April 13, 2017 ?

If you do not renew your account by April 13, 2017, it will be automatically deactivated at the end of April.


6. Do I have to upload a Canadian Common CV (CCV) to renew my account?

No. This year, we have separated the renewal process from the CCV submission and instead plan to request CCVs later this year.


7. How can I change my role or request a new role?

Log in to CCDB and in the main menu, under My account, go to Apply for a new role. Follow the instructions and select your new role. Finally, ask your supervisor to renew this role. Your old role will automatically expire and be deactivated the following year if it is not renewed.


8. How do I get my sponsor to renew my account after I’ve requested to be renewed?

A sponsor will receive an email notification after any of their sponsored users has submitted a request for account renewal. However, sponsors must renew their own account before any of their sponsored users’ accounts can be renewed. If a sponsor does not renew their account by the renewal deadline, their account as well as any of their sponsored users will be deactivated.


9. My role as External Collaborator or other sponsored role was deactivated and I cannot send a request to renew it?

Your role should be activated as soon as your sponsor renews his or her account and confirms your role. If you want to have several roles, add a new role by going to https://ccdb.computecanada.ca/me/add_role  and click “disable old roles” on that page. It is possible to submit several applications. You can set one of them as primary. You can email renewals@computecanada.ca with any account renewal requests.


10. My PhD student graduated / my PI has changed. How do I apply for a new role?


If your role has changed, you must apply for a new role. If you have graduated or if your institution, position or sponsor is different from the one currently have on file, we require that you replace your old account role with one that reflects your current status (sponsor, role, institution) and complete the renewal form.

Applying for a new role is quick and easy. Log in to CCDB and in the main menu, under My account, go to Apply for a new role. Follow the instructions and select your new role under “sponsored roles.” Once a sponsored role is selected, a box will appear asking for your supervisor’s CCRI. Your sponsor can find their CCRI on their login page at https://ccdb.computecanada.ca/. A CCRI is an identifier of the form abc-123-01.

Finally, ask your supervisor to renew this role. Your old role will automatically expire and be deactivated the following year if it is not renewed.

If you want to have several roles, add a new role by going to https://ccdb.computecanada.ca/me/add_role  and click “disable old roles” on that page. It is possible to submit several applications. You can set one of them as primary.


11. I made a mistake and renewed my account with the wrong role. What can I do to correct this mistake and renew with the right role?

You have to create a new role for your existing account. Just log in to CCDB and in the main menu, under My account, go to Apply for a new role. Follow the instructions and select your new role. Finally, ask your supervisor to renew this role. Your old role will automatically expire and be deactivated the following year if it is not renewed.

If you want to have several roles, add a new role by going to https://ccdb.computecanada.ca/me/add_role  and click “disable old roles” on that page. It is possible to submit several applications. You can set one of them as primary.


12. I have been asked to change my password on CCDB but the site does not accept any of my passwords. What is wrong?

Passwords for Compute Canada users must be at least 8 characters in length.

If the password is less than 16 characters, the following rules must also apply:

  • Must not use a dictionary word
  • Passwords must use three out of four of the following four types of characters:
    • Lowercase
    • Uppercase
    • Numbers
    • Special characters such as !@#$%^&*()_+|~-=\`{}[]:”;'<>?,./ or space

Note that only characters accepted by the American Standard Code for Information Interchange (ASCII), i.e., the standard Roman alphabet, can be used for your new password. Non-ASCII characters are not accepted.

Please keep in mind the following best practices for passwords:

  • Users are strongly encouraged to use unique passwords and to never reuse them. In the situation where multiple accounts with separate credentials are required, the user is expected to use different passwords on every system or account.
  • Passwords are sensitive confidential information and users must never share or disclose them by any means. Users should also refrain from disclosing tips that could help to identify their passwords.
  • Users are encouraged to never write down a password. In the situation where a user needs to write or store his password on a given media, it is acceptable to do so given that the appropriate security measures to prevent unauthorized access are in place (encryption, strong password protection, etc.). A user should never store or write a password to facilitate access or transfer between information systems.
  • Users are encouraged not to use the “remember my password” feature of browser or operating systems.


13. Where can I read Compute Canada’s Privacy Policy?

In order to renew a Compute Canada account, users will be asked to accept the following: Terms of Use (formerly Acceptable Use Policy), Privacy Policy, Consent for the collection and use of personal information, and Consent to access user’s data (NEW!). All of these documents can be found here: https://www.computecanada.ca/research-portal/information-security/


14. My account expired and has been deactivated, but I still need to have access to my data. What should I do?

Please send an email to renewals@computecanada.ca so that we can assist you with your request.


15. I don’t see the answer to my renewals question in this FAQ. Who do I go to for help?

Please send an email to renewals@computecanada.ca so that we can assist you with your request.

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